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What is despatch time?
We aim to despatch within 1 to 7 working days please. If you want to enquire about your order, you can email info@vitaminsuk.com. If you still don't receive order in the requested period stated, you can contact management on yogesh@vitaminsuk.com.
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What is delivery time?
We use Royal Mail 24 hours or 48 hours in UK, and for larger and heavier items we use Parcel Force. For international order delivery is between 3 to 14 working days depending on country.
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Which courier companies do you use?
For UK we use Royal Mail, Parcel Force. For international orders, we use DPD, Royal Mail, DHL.
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Do you ship internationally?
We do ship to most countries in the world. We have localized translated sites in around 100 countries. Please email info@vitaminsuk.com if you cant locate the url.
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Do you send tracked?
All orders are sent tracked and tracking sent to customer.
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How can I return an order?
We only accept unopened items within 30 days. Please can you return to VITAMINSUK. Galley House, Moon Lane, London, EN5 5YL.
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When can I expect a refund?
Refunds can take between 1 to 10 days to show in your account as we use several payment providers. If you want to chase a refund, please email info@vitaminsuk.com. If your refund hasn't reached within the alloted time of 10 days, please contact management at yogesh@vitaminsuk.com.
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How do I make an order by telephone?
You can order via telephone or email.
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How do I make a complaint?
If you'd like to make a complaint, you can email management at yogesh@vitaminsuk.com.